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Shipping Policy

Free shipping Australia wide! 

Purchases made outside of Australia will incur an international shipping fee. Rates are determined per order and emailed for confirmation.

Once your order is confirmed, please allow 3-5 business days for your order to be processed, picked, packed and shipped. 

 

You will receive shipping notifications via sms and email once your item/s have been shipped.

Your order will be shipped from our Head Office. 

 


 

Returns Policy 

Tune Works can offer exchanges / refunds on items returned within 14 days of purchase minus shipping costs.

Refunds due to change of mind will not be accepted & we do not offer store credit. Returns must be in original condition with proof of purchase.

Please email us to process your return BEFORE sending the item back to us.

Returns must be done at the cost of the customer. Only returns with a tracking number will be accepted.

Tune Works holds no responsibility for items lost in the post.

Please ship returns to 3/40 Richardson Road, RAYMOND TERRACE NSW 2324.

Privacy Policy

 


Tune Works Newcastle is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.


What is Personal Information and why do we collect it?

 


Personal Information is information or an opinion that identifies an individual. Examples of personal Information we collect includes names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including correspondence by telephone, email, via our website www.tuneworks.co and from third parties applications (qr code specials etc). We don’t guarantee website links or policy of authorized third parties.

 

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our
mailing/marketing lists at any time by contacting us in writing.

 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Disclosure of Personal Information


Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.


Security of Personal Information


Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 


Access to your Personal Information

 


You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.


Tune Works Newcastle will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.


In order to protect your Personal Information we may require identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information


It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates


This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:

info@tuneworks.co
(02) 4983 2851

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